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Shipping and Delivery Terms

Terms and Conditions for all deliveries

ALL FOOD IS FROZEN & PACKED INTO CARDBOARD CARTON’S, DELIVERED BY A FROZEN SHIPPING AGENT TO YOUR DOOR.

1. NO REFUNDS ARE GIVEN FOR ANY ORDERS REQUIRING SHIPPING.

2. NO RESPONSIBILITY IS ACCEPTED FOR ANY DEFROSTED ORDERS AFTER DELIVERY AS PER CLAUSE 5, 6, 7 & 8.

3. NO RESPONSIBILITY IS ACCEPTED FOR ANY MISSING ORDERS/ITEMS AS PER CLAUSE 5, 6, 7 & 8.

4. BRISBANE PARTY FOOD SHOP, WITHIN 24 BUSINESS HOURS, UPON RECEIVING CUSTOMER’S ORDER WILL ARRANGE SHIPPING TO THE CUSTOMERS NOMINATED DELIVERY ADDRESS. DELIVERY DATE WILL BE ADVISED TO CUSTOMER VIA EMAIL ONLY.

TITLE OF THE ORDER IS NOW PASSED TO CUSTOMER. (CUSTOMER OWNS ORDER)

5. THE CUSTOMER MUST BE PRESENT BETWEEN THE HOURS OF 7AM TO 6PM TO ACCEPT THEIR FROZEN SHIPPING ORDER. NO EXACT TIMES OF DELIVERY IS GIVEN. 

THE CUSTOMER MUST PROVIDE CLEAR & SAFE ACCESS FOR SHIPPING AGENT TO COMPLETE DELIVERY TO THE FRONT DOOR EG, UNLEASHED AGGRESSIVE BARKING ANIMALS & ANY HINDERED ACCESS WILL RESULT IN SHIPPING FEE PAID, PROCESSED INTO FUTILE SHIPPING CHARGE.

THE CUSTOMERS ORDER WILL BE RETURNED TO SHIPPING AGENT. FURTHER SHIPPING CHARGES BY WAY OF, STORAGE FEE’S, PICKING FEE & RE-SHIPPING FEE WILL BE DUE & PAYABLE BEFORE CUSTOMER ORDER CAN BE RELEASED FROM SHIPPING AGENT.

6. IF THE CUSTOMER IS NOT PRESENT TO ACCEPT THEIR FROZEN SHIPPING ORDER IT WILL BE LEFT AT THEIR DOORSTEP AT THEIR OWN RISK. SHIPPING AGENT WILL TAKE PHOTO AS PROOF OF DELIVERY (P.O.D) WITH TIME & DATE RECORDED.

7. IF THE CUSTOMER CANNOT BE PRESENT TO ACCEPT THEIR SHIPPING ORDER & WISH TO NOMINATE CLEAR INSTRUCTIONS WHERE TO LEAVE THEIR ORDER EG IN THE ESKY, ON PATIO, UNDER THE CARPORT ETC,ETC THEY CAN DO SO BY ADDING SPECIAL INSTRUCTIONS INTO ORDER NOTES ON THE CHECKOUT PAGE OF ONLINE STORE OR BY TELEPHONE OR EMAIL.

8. IF THE CUSTOMER HAS NOMINATED CLEAR INSTRUCTIONS AS PER CLAUSE 7 & NO INSTRUCTIONS WERE LEFT FOR SHIPPING AGENT EG, NO ESKY ETC, CLAUSE 6 WILL TAKE EFFECT.

*Customers, Please Note: All customers outside of the Brisbane Metropolitan Region are to call the store before placing an order as we do not deliver to all suburbs within your postcode.

*Brisbane Metro – Daily Service: Zone Boundary: Yatala to Morayfield and west to Redbank.

*Gold Coast – Daily Service: Zone Boundary: Ormeau to Tweed Heads.

*Mt Tamborine – Eagle Heights and Canungra – Wednesday Only: Zone Boundary: Canungra.

*Jimboomba, Beaudesert – Thursday Only: Zone Boundary: Beaudesert.

*Sunshine Coast – Tuesday to Friday: Zone Boundary: Caboolture to Cooroy including Noosa.

*Bribie Island and Surrounds  – Tuesday and Thursday: Zone Boundary: Bribie Island.

*Maleny, Montville  – Wednesday and Friday: Zone Boundary: Beerwah, Montville, Maleny.

*Toowoomba – Monday, Wednesday, Friday: Zone Boundary: Ipswich to Toowoomba including Gatton & Lowood.

*Boonah, Warwick, Allora – Tuesday and Friday.

*Kingaroy and Dalby – Monday and Wednesday.

*Northern Rivers – Tuesday and Friday: Zone Boundary: Murwillumbah to Lismore.

*Gympie, Pomona area- Monday and Thursday.

*Maryborough, Hervey Bay, Bundaberg – Monday and Thursday.

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