Shipping and Delivery Terms

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Terms and Conditions for all deliveries

1. No Refunds are given for any orders requiring deliveries.

2. No responsibility will be accepted for defrosted orders from the time of driver unloading to the time it takes for the customer to answer and accept delivery.

3. No Responsibility is accepted for any Missing orders/items or if the order has Defrosted as per clause 5, 6, 7, and 8.  

4. Brisbane Party Food Shop will deliver to the customers nominated delivery address on the following days only, in accordance with our Terms and Conditions as per clause 5, 6, 7, and 8. 

*Customers, Please Note: All customers outside of the Brisbane Metropolitan Region are to call the store before placing an order as we do not deliver to all suburbs within your postcode.

*Brisbane Metro – Daily Service: Zone Boundary: Yatala to Morayfield and west to Redbank.

*Gold Coast – Daily Service: Zone Boundary: Ormeau to Tweed Heads.

*Mt Tamborine – Eagle Heights and Canungra – Wednesday Only: Zone Boundary: Canungra.

*Jimboomba, Beaudesert – Thursday Only: Zone Boundary: Beaudesert.

*Sunshine Coast – Tuesday to Friday: Zone Boundary: Caboolture to Cooroy including Noosa.

*Bribie Island and Surrounds  – Tuesday and Thursday: Zone Boundary: Bribie Island.

*Maleny, Montville  – Wednesday and Friday: Zone Boundary: Beerwah, Montville, Maleny.

*Toowoomba – Monday, Wednesday, Friday: Zone Boundary: Ipswich to Toowoomba including Gatton & Lowood.

*Boonah, Warwick, Allora – Tuesday and Friday.

*Kingaroy and Dalby – Monday and Wednesday.

*Northern Rivers – Tuesday and Friday: Zone Boundary: Murwillumbah to Lismore.

*Gympie, Pomona area- Monday and Thursday.

*Maryborough, Hervey Bay, Bundaberg – Monday and Thursday.

5. The customer must be present between the hours of 8am to 6pm to accept their Frozen delivery. Exact delivery times cannot be given.  

6. If the customer is not present to accept their Frozen delivery it will be left on their doorstep at their own risk. 

7. If the customer cannot be present to accept their delivery and they wish to leave the driver clear instructions where to leave the order, Eg On the patio in the shade or in the esky they can do so with prior notice to Brisbane Party Food Shop.

8. If the customer has arranged with Brisbane Party Food Shop to leave clear instructions for the driver as per clause 7, and no instructions were left by the customer for driver upon delivery, clause 6 applies. 


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